Website terms of use

For everyone who visits rosetuition.com, books a call with us, messages us, signs up to our newsletter, applies to tutor with us or uses a Rose Tuition account. Version 1.0, effective 1 January 2027

The full terms

1. About us and these terms

1.1 These terms ("Terms") apply to your use of rosetuition.com (the "Website") and of Rose Tuition's introductory and other services relating to tuition (the "Rose Tuition Service"), including our online booking system, TutorCruncher (the "Platform"). They are run by Rose Tuition Ltd, trading as Rose Tuition ("we" or "us"), a limited company registered in England and Wales (Company No. 15507594) whose registered office is Unit 27 Trent South Industrial Park, Nottingham NG2 4EQ.

1.2 Actual and prospective tutors ("Tutors") and actual and prospective users of tutors ("Clients"), such as parents, guardians, schools and other organisations, are referred to as "you". By using the Website or the Rose Tuition Service you agree that you have read, understood and agree to these Terms (as amended from time to time). If you do not agree to them, you must not use the Website or the Rose Tuition Service.

1.3 To contact us for any reason, email info@rosetuition.com, call 0115 795 6783 or message us on WhatsApp at wa.me/441157956783. Safeguarding concerns go to Danny Rose, our Designated Safeguarding Lead, at d.rose@rosetuition.com.

2. How Rose Tuition works

2.1 Group tuition. When we provide group tuition, we act as a contractual intermediary via which the Tutor is paid, acting as an employment business. The Client has the obligation to pay us for the Tutor's services, we have the obligation then to pay the Tutor, and our Group tuition terms for families apply.

2.2 One to one tuition. When we introduce a Tutor to a Client for the purposes of a direct supply of tuition by the Tutor to the Client, we act as an employment agency. The Client has the obligation to pay the Tutor for the Tutor's services, and our One to one tuition terms for families apply to the Client's relationship with us, including our fee for the introduction. We may make available an optional service via which the Client can pay the Tutor and the Tutor can collect payments (see clause 8), with no obligation on any party to select it. We never charge Tutors for finding them work.

2.3 Schools and organisations. When a school, council, charity or other organisation books tuition from us, we act as an employment business and our Terms for schools and organisations apply.

2.4 Tutors teach with us on our Tutor terms: group tuition (with our Key Information Document (KID): group tutors) Tutors we introduce for one to one tuition do so on these Terms and on Part B of our One to one tuition terms for families. All of these terms are on our Terms page at rosetuition.com/terms-and-conditions. If there is any conflict between these Terms and those other terms, those other terms take precedence.

2.5 Acceptance of these Terms imposes on us no obligation to find work or assignments for Tutors or provide Tutors for Clients.

3. Your account and using the Website

3.1 To book tuition or to teach with us, you register an account on the Platform (a "User Account"). You may only do so if you are 18 or over, resident in the United Kingdom, and all the information you give is accurate and up to date; it is your responsibility to keep it up to date. Where a student under 18 has their own login (for example, to join online lessons), the parent or guardian who registered is responsible for its use.

3.2 Your user name and password are personal to you and are not transferable. You are responsible for all information provided to us by anyone using them, and you must tell us immediately of any breach of security.

3.3 You agree to use the Website, the Platform and the Rose Tuition Service only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else's use of them. In particular, you agree not to:

(a) use them in any way that is abusive, threatening, obscene, defamatory, or unlawfully discriminatory, or to harass, abuse or harm another person;

(b) use another person's User Account without permission, or provide false or inaccurate information;

(c) interfere with their proper functioning, adapt or circumvent our systems, or publish or link to malicious content;

(d) make any automated use of them, or use any software, technology or device to scrape, spider or crawl them or harvest data; or

(e) use the communication systems provided by, or contacts made through, the Rose Tuition Service for any commercial solicitation purposes. This does not stop a Tutor and a Client we have introduced from contacting each other to arrange tuition.

3.4 Booking a free consultation or a free taster through Calendly is a request to talk to us or to try a session; it does not commit you to anything. The terms in clause 2 apply from the point you book tuition, including any free first week in our groups.

3.5 Our parent newsletter is sent through Mailchimp, only to people who sign up and consent. You can unsubscribe at any time using the link in every email.

3.6 The Website uses and links to services run by other companies, including Calendly, WhatsApp, Mailchimp, TutorOnboarder, TutorCruncher, Google and social media. Their own terms and privacy policies also apply when you use them, and we accept no responsibility for their content, their use of your personal data or their services.

4. Our content, free resources and blog

4.1 You may download and print content from the Website, including our free resources, solely for your personal use (which includes your child's own study). Website content must not be copied, modified, redistributed or used for commercial exploitation without our express written permission. Teachers and schools are welcome to use our free resources in class, with credit to Rose Tuition.

4.2 Our blog and free resources are written by qualified teachers as general guidance. They are not advice about any individual child; please check details such as exam board requirements with your child's school.

4.3 Rose Tuition is a registered trade mark. You must not use our name or logo without our written permission.

5. Content you send us

5.1 You are responsible for any messages, reviews, feedback, testimonials or profiles ("User Content") you send us. It must not be inaccurate, misleading, defamatory or false, opinions in it must be genuinely held, and you must have the right to share any information it contains about yourself or others.

5.2 By sending us User Content for publication, such as a testimonial, you give us a free, worldwide licence (which is not exclusive) to reproduce and publish it on the Website and in our materials. If you ask us to stop using it, we will remove it from the Website. We may refuse or remove any User Content that breaks these Terms or the law, or that harms or threatens anyone's safety, and we do not endorse opinions in it.

5.3 Reviews you leave on Google are governed by Google's terms. We may show or link to public Google reviews on the Website.

6. Tutor applications and checks

6.1 Tutors apply through the Tutor Applications page, which uses TutorOnboarder. By applying to tutor with us, you consent to our use of your information, including the passing of it on to third parties, so that so far as reasonably possible its accuracy can be checked by or for Clients ("Tutor Checks"). We will not seek your further consent before Tutor Checks are carried out, and you acknowledge that certain sensitive information may be included. Tutor Checks cover:

(a) experience and qualifications, including Qualified Teacher Status, and references, which you provide in the online application form;

(b) identity and right to work in the United Kingdom, checked through TutorOnboarder;

(c) an enhanced DBS check dated within the last 12 months, or a current DBS Update Service subscription; and

(d) an interview with our director, Danny Rose.

6.2 We do not guarantee to Clients the accuracy of all information a Tutor provides. A Client may request further verification from the Tutor, or ask us for additional checks by emailing info@rosetuition.com; we will tell the Tutor if and when they are requested.

7. When the tuition terms apply

7.1 Group and organisation bookings. Where a Client books a place in one of our groups (including a free first week), or an organisation asks us to supply tuition, and the Tutor agrees to teach it through us (with us acting as a contractual intermediary and employment business), a contract is deemed to have been entered into by the Client with us on our Group tuition terms for families or our Terms for schools and organisations (as applicable), and by the Tutor with us on our Tutor terms: group tuition.

7.2 One to one bookings. Where a Tutor has been Introduced to a Client and they indicate, through the Platform or otherwise, that the Tutor will teach the Client directly (with the Tutor making a direct supply to and contract with the Client, and with us acting as an introducer and employment agency and not as a contractual or payment intermediary), a contract is deemed to have been entered into:

(a) by the Client with us on our One to one tuition terms for families; and

(b) between the Client and the Tutor, on Part B of our One to one tuition terms for families (which the Tutor accepts in their Rose Tuition account) or such other terms as they agree with each other.

7.3 Other engagements after an introduction. Where a Tutor has been Introduced to a Client and the Client (otherwise than under clause 7.2) Engages the Tutor, a contract is deemed to have been entered into by the Client with us on our One to one tuition terms for families, and the introduction fee in those terms applies. This clause does not apply where the Tutor has taught the Client through our group tuition or our services to organisations; the rules on taking on a Tutor directly in those terms apply instead.

7.4 Where we act as an employment agency, we have no right to control how the tuition is performed and no responsibility for how it is performed.

7.5 "Introduction" means the earlier of: (a) us supplying to the Client, orally or in writing (including through the Platform, WhatsApp or email), any information sufficient to identify a Tutor; or (b) the Client interviewing the Tutor in person or otherwise. "Introduced" has a corresponding meaning. Information on the public "Meet our tutors" page of the Website is not, on its own, an Introduction.

7.6 "Engagement" means any engagement under clause 7.2, and any other direct or indirect engagement (temporary or permanent), employment or use of a Tutor by the Client, or by any third party to whom the Client gives information about a Tutor, within the period set out in our One to one tuition terms for families (6 months from the later of the Introduction and the last lesson with that Tutor booked through us or, where the Client has passed on the Tutor's details, from the Introduction). "Engage" and "Engaged" have corresponding meanings.

8. Optional payment arrangements for one to one tuition

8.1 For Engagements under clause 7.2 or 7.3, the Client and Tutor may, at their option, agree that the Tutor shall issue invoices to the Client and the Client shall pay the Tutor via the Split Payments service in TutorCruncher, which uses Stripe and acts as payment agent (the "Payment Agent"). That arrangement may also involve the Client paying our fees relating to the Engagement via the Payment Agent. A Client elects to do this by accepting Part B of our One to one tuition terms for families, and a Tutor by setting up their own Stripe Express account through their Rose Tuition account. Card processing fees on split payments come out of our share, never the Tutor's. The Tutor is free to collect payment in any other way and may opt out at any time.

8.2 We are not associated with the Payment Agent, will make no arrangements in relation to the payments due to the Tutor, and shall not be liable for any failures by the Payment Agent. Details of the Payment Agent service are provided for convenience only.

9. Liability

9.1 The Website and the Rose Tuition Service are provided without warranty that they will meet your requirements or be uninterrupted or error free, and we make no warranty as to the accuracy or reliability of information obtained through them, including our blog and free resources. We may remove User Content or other material, but have no obligation to do so.

9.2 We shall only be liable to you for loss or damage caused directly and reasonably foreseeable by our breach of these Terms. We shall not be liable (whether in contract, tort (including negligence) or otherwise) for any loss of profits, goodwill, business, contracts, revenue or anticipated savings; any loss or corruption of data; or any loss or damage which does not stem directly from our breach of these Terms.

9.3 Our total liability to you for any loss or damage under these Terms shall be limited to £100. This applies to your use of the Website and the Rose Tuition Service under these Terms only; the terms for your tuition set out their own position.

9.4 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud (including fraudulent misrepresentation), or for any other liability which cannot by law be limited or excluded, and nothing in them affects your statutory rights as a consumer.

10. Ending your access

10.1 We may immediately end your access to all or part of the Website, the Platform and the Rose Tuition Service, and remove your User Account and any User Content, if we decide that you are not eligible to use them or that you have broken these Terms. If we do so because you have broken these Terms, you agree not to register again under the same or a different identity.

10.2 We may close your User Account after a long period of inactivity, or on 30 days' notice if we stop providing the Rose Tuition Service in the United Kingdom. You can ask us to close your User Account at any time. Closing an account does not by itself end a tuition booking, which ends under its own terms.

11. Changes to these Terms

11.1 We may amend these Terms from time to time, and the latest version will always be on the Website. A new version takes effect:

(a) immediately on posting, where the changes relate to a new feature or service or are not material, and do not reduce your rights or increase your liability to us; or

(b) no less than 30 days after posting (and, if you have a User Account, after we email you), where the changes potentially reduce your rights or increase your liability to us.

12. Privacy

12.1 We collect, store and use your personal information in line with our privacy policy at rosetuition.com/privacy-policy, which also explains how we use cookies. You can change your cookie choice at any time using "Cookie settings" at the bottom of every page.

12.2 A Tutor agrees to us and the Client processing the Tutor's personal data for purposes connected with providing, or planning to provide, tuition, such as collating reviews about the Tutor and contract administration, and for any purposes connected with these Terms.

13. General

13.1 If any of these Terms is found to be illegal, invalid or unenforceable, the rest remain in full force and effect.

13.2 Only you and we may enforce these Terms. No third party may enforce them, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

13.3 These Terms are the entire agreement between you and us about your use of the Website and the Rose Tuition Service, and supersede any earlier representations, communications and agreements about that use. They do not replace the terms for any tuition booking (see clause 2.4).

13.4 These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that a consumer living in Scotland or Northern Ireland may also bring proceedings in their local courts.

Rose Tuition Ltd, registered in England and Wales, company number 15507594. Registered office: Unit 27 Trent South Industrial Park, Nottingham NG2 4EQ. rosetuition.com