One to one tuition terms for families

For families who book one to one tuition with a tutor introduced by Rose Tuition. Version 1.0, effective 1 January 2027

The full terms

These terms have two parts. Part A is the agreement between you and Rose Tuition. Part B is the agreement between you and your tutor; Rose Tuition is not a party to it. Clauses in Part A are numbered A1, A2 and so on, and clauses in Part B are numbered B1, B2 and so on.

Part A: Our terms with you

A1. Who we are

A1.1 These terms apply to the introduction services provided by Rose Tuition Ltd, trading as Rose Tuition, a company registered in England and Wales (company number 15507594) whose registered office is at Unit 27 Trent South Industrial Park, Nottingham NG2 4EQ ("Rose Tuition", "we", "us"), to you, the parent, carer or other person who arranges one to one tuition with us ("you"). Where it makes sense, "you" includes the student the tuition is for.

A1.2 For the purposes of the Conduct of Employment Agencies and Employment Businesses Regulations 2003 (the "Conduct Regulations") we act as an employment agency. We introduce tutors to you, and the tutor then works directly for you under Part B. We do not employ tutors and we do not supply the tuition ourselves.

A1.3 You can contact us at info@rosetuition.com, on 0115 795 6783 or on WhatsApp at https://wa.me/441157956783. We aim to reply to every message within 48 hours. We are a member of The Tutors' Association.

A2. Words we use

A2.1 In Part A:

(a) "Booking Confirmation" means the confirmation we send you, by email or in your Rose Tuition Account, setting out the details of your tuition: the Tutor, the subject, the Tutor's Fee, our Introduction Fee, the day, time and place (your home or online) and anything else agreed.

(b) "Business Day" means any day other than a Saturday, Sunday or bank holiday in England.

(c) "Engage" means you, or anyone acting for you, arranging for a Tutor to provide tuition or any other services, directly or indirectly, whether by employment, a contract for services or any other arrangement. "Engagement" has a matching meaning.

(d) "Introduction" means the earlier of: (i) us giving you, in writing or orally, any information sufficient to identify a Tutor; or (ii) you interviewing or meeting a Tutor, in person or otherwise. Information on the public "Meet our tutors" page of our website is not, on its own, an Introduction.

(e) "Introduction Fee" means our fee set out in clause A5.

(f) "Lesson" means a lesson of tuition given by a Tutor to the student.

(g) "Rose Tuition Account" means your account on TutorCruncher, the platform we use for bookings, Lessons, invoices and payments.

(h) "Tutor" means a person we introduce to you, or about whom we give you information, for tuition.

(i) "Tutor's Fee" means the fee the Tutor charges you for Lessons under Part B. The Tutor sets their own fee.

A3. How these terms work

A3.1 Part A and your Booking Confirmation make up the agreement between you and us. If they conflict with any other terms, Part A applies unless a director of Rose Tuition agrees otherwise in writing.

A3.2 Part A replaces all earlier terms between you and us about one to one tuition, whether written, oral or implied, including the one to one terms on our website.

A3.3 Part A applies whenever you Engage a Tutor we have introduced, except where we supply tuition to you ourselves under our separate terms (for example, for our group tuition).

A3.4 Part B sets out the agreement between you and your Tutor. We provide it so that you and your Tutor have clear, fair terms from the start. You and your Tutor are free to agree different terms between you in writing, but please keep the responsible adult rule in clause B4.1(c) and, if you pay through your Rose Tuition Account, the payment arrangements in clause B5.

A3.5 We may ask you from time to time how the tuition is going. Please tell us when we ask, so that we can keep our introduction service working well for you.

A4. What we do, and what we don't do

A4.1 We will:

(a) find out what you need, starting with a free consultation call;

(b) find and check Tutors as set out in clause A9;

(c) introduce a suitable Tutor and confirm the arrangements in your Booking Confirmation;

(d) run the platform you use to book Lessons, join online Lessons and pay; and

(e) be there for you if anything goes wrong, including any safeguarding concern.

A4.2 We don't employ the Tutor and we don't direct, supervise or control how they teach. The Tutor is self employed, works directly for you under Part B and decides how the tuition is delivered. We don't observe one to one Lessons.

A4.3 We have no authority to make any contract with a Tutor on your behalf, except as set out in these terms.

A4.4 We will use all reasonable endeavours to introduce a suitable Tutor, but we can't guarantee that a Tutor will be available.

A5. Our Introduction Fee

A5.1 You pay us the Introduction Fee for any Engagement of a Tutor that is arranged through us, and as set out in clauses A6 and A7 for any Engagement outside Rose Tuition.

A5.2 Our Introduction Fee is a set amount for each hour of tuition the Tutor gives you. It is agreed before Lessons start and shown in your Booking Confirmation next to the Tutor's Fee. It is payable for each Lesson the Tutor charges you for, including a Lesson charged under the late cancellation terms in clause B6.

A5.3 The Introduction Fee still applies if you Engage the Tutor for a different subject, level or type of work from the one first discussed.

A5.4 If a Lesson isn't charged, or the Tutor refunds their fee for a Lesson, we won't charge (or we will refund) our Introduction Fee for that Lesson.

A5.5 If the Tutor's Fee changes, we'll tell you before the change takes effect, together with any change to our Introduction Fee. We'll give you at least 30 days' notice of any rise in our Introduction Fee.

A5.6 We don't charge Tutors any fee for finding them work.

A5.7 Our Introduction Fee includes any VAT that applies.

A6. If you carry on with a Tutor outside Rose Tuition

A6.1 We hope you'll stay with us, because our fee is what pays for checking tutors, running the platform and looking after you. If you plan to Engage a Tutor we introduced outside Rose Tuition (that is, without booking the Lessons through us), please tell us before you do. Paying the Tutor directly under clause B5.4 for Lessons booked through us is not outside Rose Tuition.

A6.2 If you Engage a Tutor we introduced outside Rose Tuition during the Protected Period, you pay our Introduction Fee for each hour of tuition the Tutor gives you outside Rose Tuition during the Protected Period, at the hourly rate in your most recent Booking Confirmation (or, if there wasn't one, the hourly rate we quoted you), up to a maximum of 10 hours of that hourly Introduction Fee in total. The "Protected Period" is 6 months from the later of the Introduction and your last Lesson with that Tutor booked through us.

A6.3 Instead of paying hour by hour under clause A6.2, you can choose to pay the maximum in clause A6.2 as a single one off fee. Once it is paid, nothing more is due to us for that Tutor.

A6.4 Once the Protected Period ends, no Introduction Fee is due for tuition you arrange outside Rose Tuition.

A6.5 Clause A6 does not apply to a Tutor who already taught the student before our Introduction.

A6.6 Any fee under clauses A6 and A7 is payable by you only, within 7 days of our invoice. Nothing in these terms restricts a Tutor's freedom to work for anyone they choose.

A7. Passing a Tutor's details to someone else

A7.1 Our Introduction of a Tutor to you is confidential. Please don't pass a Tutor's details to anyone outside your household; if a friend would like a tutor, point them to us instead. If you do pass on a Tutor's details and that person Engages the Tutor within 6 months of our Introduction to you, you pay the Introduction Fee under clause A6 as if you had Engaged the Tutor yourself.

A8. Paying us

A8.1 The Tutor's Fee and our Introduction Fee for each Lesson are shown in your Booking Confirmation, and you confirm them by booking.

A8.2 We charge our Introduction Fee for each Lesson after it has taken place, at the same time as the Tutor charges the Tutor's Fee for it. The Payment Provider (clause A8.4) sends you one payment request for each Lesson through your Rose Tuition Account. Its invoice shows the Tutor's Fee, payable to the Tutor, and our Introduction Fee, payable to us, as separate amounts, so that you can pay both in one payment. Our Introduction Fee for a Lesson is never more than the Tutor's Fee for it.

A8.3 Please pay our invoice within 7 days of the date it is sent. If a payment fails, we may pause bookings and introductions until it is sorted.

A8.4 In Part B you and the Tutor agree to use TutorCruncher's split payment service, with payments processed by Stripe (together, the "Payment Provider"), to collect the Tutor's Fee and our Introduction Fee in one payment. We have agreed to this too, and you agree that our Introduction Fee is paid through the Payment Provider. The Payment Provider passes the Tutor's Fee to the Tutor and our Introduction Fee to us. We never receive, hold or control the Tutor's Fee, we don't decide what the Tutor charges, and we make no arrangements for paying the Tutor.

A8.5 Neither TutorCruncher nor Stripe is part of Rose Tuition or run by its directors. We are not responsible for any failure by the Payment Provider to take or pass on payments correctly.

A8.6 Using the Payment Provider is optional. If you or the Tutor choose to pay or collect the Tutor's Fee another way (clause B5.4), we will invoice our Introduction Fee to you separately and tell you how to pay it.

A9. Checking tutors and keeping your child safe

A9.1 We will not introduce a Tutor so that an Engagement starts without first confirming their identity, that they are willing to do the work, and that they have the experience, training, qualifications and any authorisation which you consider necessary or which the law or any professional body requires. We will give you this information as soon as possible, and no later than the law requires.

A9.2 Every Tutor we introduce holds Qualified Teacher Status (QTS) and an enhanced DBS certificate dated within the last 12 months or kept up to date on the DBS Update Service. We recruit Tutors using safer recruitment checks through TutorOnboarder, and Danny Rose interviews every Tutor personally.

A9.3 We assume that every Engagement involves working with children under 18. We take all reasonably practicable steps to obtain copies of each Tutor's relevant qualifications and authorisations and two references from people not related to the Tutor who have agreed that their references can be shared with you, and we take all other reasonably practicable steps to confirm that the Tutor is suitable to teach the student. We will offer you copies of the qualifications, authorisations and references, and if we can't obtain any of this information we'll tell you the steps we took to obtain it.

A9.4 Before an Engagement starts, we take all reasonably practicable steps to make sure that you and the Tutor know of any requirements imposed by law or any professional body that must be met for the Tutor to do the work. We also make such enquiries as are reasonably practicable to make sure it would not be against your interests, or the Tutor's, for the Tutor to work with you.

A9.5 So that we can choose a suitable Tutor, please tell us (usually on the consultation call): what the student needs help with and at what level; when you'd like to start, and how long you expect Lessons to continue; whether Lessons will be at home or online, and on which days and at what times; any qualifications or experience you think the Tutor needs; any risks to health and safety in your home that the Tutor should know about, and what you do about them; any expenses you are willing to pay the Tutor, such as travel; and anything about the student, such as special educational needs, that would help the Tutor. The Tutor's Fee, how often it is paid and how the tuition can be ended are set out in your Booking Confirmation and Part B.

A9.6 You should satisfy yourself that a Tutor is right for the student. You can ask us or the Tutor for copies of their qualifications, DBS certificate and references before Lessons start.

A9.7 If, at any time during an Engagement or within 3 months of an Introduction, we receive information indicating that a Tutor is or may be unsuitable, we will tell you in writing straight away (the same day, or the next Business Day if that is not reasonably practicable).

A9.8 Our Designated Safeguarding Lead is Danny Rose (d.rose@rosetuition.com). If you are worried about a child's safety or a Tutor's conduct, contact Danny straight away; if a child is in immediate danger, call 999. Our safeguarding approach is set out at https://rosetuition.com/safeguarding.

A10. If things aren't working with your Tutor

A10.1 If you're unhappy with your Tutor, you're welcome to raise it with them first, but you can always come straight to us. If you'd like a different Tutor, tell us and we'll use reasonable endeavours to introduce another suitable Tutor, with no extra charge beyond our usual Introduction Fee for the Lessons that follow.

A10.2 If your Tutor stops teaching you for any reason, let us know and we'll try to introduce another.

A11. Complaints

A11.1 To make a complaint, email info@rosetuition.com or Danny at d.rose@rosetuition.com, or message us on WhatsApp. We'll acknowledge it within 5 Business Days and normally give you a full response within 10 working days.

A11.2 If your complaint is about a Lesson, we'll help where we can, although the Tutor is responsible for the tuition under Part B.

A12. Our liability

A12.1 The Tutor is responsible for the tuition under Part B. Because we don't employ or direct the Tutor, we are not responsible for the Tutor's teaching, conduct or the results of the tuition, except for loss caused by our own failure to carry out our introduction service with reasonable care and skill.

A12.2 Our total liability to you under these terms is limited to the Introduction Fees you have paid us in the 12 months before the event giving rise to the claim.

A12.3 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Nothing in these terms affects your legal rights as a consumer.

A12.4 You confirm that, in agreeing to these terms, you have not relied on any statement or promise from us that is not set out in these terms.

A13. Confidentiality and your data

A13.1 We each keep these terms and any information about an Introduction confidential, and use that information only for the purpose for which it was given, except where it needs to be shared with our own staff and professional advisers, with a Tutor for the tuition, or where the law requires it.

A13.2 We share your name and contact details with your Tutor, and theirs with you, so that you can arrange Lessons directly.

A13.3 We each comply with data protection law, including the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003. Our privacy policy at https://rosetuition.com/privacy-policy explains how we use your personal data.

A14. Your right to change your mind

A14.1 You can cancel this agreement with us within 14 days of accepting it, without giving a reason, by telling us by email, by WhatsApp or in writing. You can use the form in Schedule 1, but you don't have to. To meet the deadline, you only need to send your message before the 14 days end.

A14.2 By accepting these terms you ask us to start our introduction service straight away. If you cancel within the 14 days after Lessons have started, you pay our Introduction Fee only for Lessons that have already taken place.

A14.3 If you have paid us for anything we haven't provided, we will refund it without undue delay and no later than 14 days after the day you tell us you're cancelling, using the same payment method you used.

A15. Ending this agreement

A15.1 You can stop using our introduction service at any time by telling us. Lessons already booked are covered by the cancellation terms in clause B6.

A15.2 We may end this agreement by telling you in writing, for example if invoices are left unpaid or it is no longer safe or appropriate for us to introduce Tutors to you.

A15.3 Clauses A6, A7, A12 and A13 continue to apply after this agreement ends.

A16. Agreeing to these terms, and changes

A16.1 You agree to these terms (Part A and Part B) by ticking to accept them in your Rose Tuition Account when you sign up, or when you are prompted after a change. If your account was set up without a login, you agree by accepting them through your welcome email. You also agree by confirming by email or WhatsApp, or by continuing to book Lessons after receiving these terms. No signature is needed. The same terms apply to every later booking, and your Booking Confirmation sets out the details of each one.

A16.2 We will give you at least 30 days' notice, by email and on our website, of any rise in our Introduction Fee or any material change to these terms. If you don't accept a change, you can stop before it takes effect, and you will pay nothing except for Lessons already given. Because we are not a party to Part B, a change to Part B only applies between you and your Tutor once you have both accepted it (clause B13.4).

A17. General

A17.1 We are committed to equal opportunities and ask you to treat every Tutor fairly and in line with equality law.

A17.2 Only you and we can enforce Part A. The Contracts (Rights of Third Parties) Act 1999 does not apply.

A17.3 Notices under Part A must be in writing, by email to the latest address we hold for you or to info@rosetuition.com for us, and are treated as received on the day they are sent. Notices by first class post are treated as received on the next postal day after posting.

A17.4 If any part of these terms is found to be illegal or unenforceable, that part is removed (and, where the law allows, replaced with a valid provision of similar effect) and the rest of these terms continue.

A17.5 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, except that if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Part B: Your tuition agreement with your tutor

This agreement is between you and your tutor. Rose Tuition introduced you to each other, acting as an employment agency, but it is not a party to this agreement.

B1. About this agreement

B1.1 This agreement is between you, the parent, carer or other person who arranges the tuition (the "Client", "you"), and the self employed tutor named in your Booking Confirmation (the "Tutor"). It follows an introduction of you to the Tutor by Rose Tuition Ltd ("Rose Tuition"), acting as an employment agency.

B1.2 The Tutor provides the Tuition Services to you under this agreement, which is a contract for services.

B1.3 Each arrangement for Lessons set out in a Booking Confirmation is a separate engagement, and this agreement applies to each one. No contract exists between you and the Tutor between engagements.

B1.4 The Tutor supplies the Tuition Services on an independent, self employed basis. The Tuition Services do not involve the Tutor working for, or under the supervision, direction or control of, any person, including you and Rose Tuition.

B1.5 For convenience the Tutor's Fee may be paid through a third party (clause B5), but paying the Tutor's Fee is your responsibility under this agreement with the Tutor, and not under any agreement with a third party, including Rose Tuition.

B2. Words we use

B2.1 In Part B:

(a) "Booking Confirmation" means the confirmation sent to you through Rose Tuition setting out the details of the Lessons: the Tutor, the subject, the Tutor's Fee, the day, time and place (your home or online) and any agreed expenses. If the Booking Confirmation and this agreement conflict, the Booking Confirmation applies.

(b) "Business Day" means any day other than a Saturday, Sunday or bank holiday in England.

(c) "Lesson" means a lesson of tuition given by the Tutor to the Student.

(d) "Losses" means claims, liabilities, losses, damage, costs and expenses, including reasonable legal costs.

(e) "Payment Provider" means TutorCruncher's split payment service, with payments processed by Stripe.

(f) "Rose Tuition Account" means your account on TutorCruncher, the platform Rose Tuition provides for bookings, Lessons, invoices and payments.

(g) "Student" means the child or other person the tuition is for.

(h) "Tuition Services" means the Lessons the Tutor delivers for you, as set out in the Booking Confirmation.

(i) "Tutor's Fee" means the Tutor's charge for the Lessons set out in the Booking Confirmation. The Tutor sets it.

B3. What the Tutor will do

B3.1 The Tutor will:

(a) deliver the Tuition Services with reasonable care and skill and in line with good professional practice, taking responsibility for the way they are delivered;

(b) follow any health and safety rules that apply in your home, as far as they are relevant to the Lessons, and tell you about anything unsafe they notice;

(c) follow any reasonable house rules you have told them about;

(d) act professionally and do nothing likely to harm your interests;

(e) use all reasonable endeavours to give you at least 7 days' notice, by phone or message, if they can't make a Lesson, giving the reason and offering another time where they can. You won't be charged for a Lesson the Tutor cancels;

(f) if you ask, give you copies of any qualifications or authorisations that you, the law or any professional body require for the Lessons;

(g) provide at their own cost the equipment they reasonably need to teach the Lessons; and

(h) indemnify you against all Losses arising from any negligent, wrongful or fraudulent act or omission of the Tutor.

B4. What you will do

B4.1 You will:

(a) tell the Tutor before the first Lesson about any hazards in your home and any precautions they should take;

(b) tell the Tutor about any house rules that apply;

(c) where the Student is under 18, make sure a responsible adult is in the home throughout every Lesson, whether the Tutor is teaching in person or online;

(d) for online Lessons, make sure the Student has a working device and internet connection and joins on time;

(e) use reasonable endeavours to deal with anything unsafe the Tutor reports to you under clause B3.1(b); and

(f) check the Lessons recorded in your Rose Tuition Account and raise any query about an invoice with the Tutor within 7 days of receiving it.

B5. The Tutor's Fee and how you pay

B5.1 You pay the Tutor's Fee for each Lesson at the rate in your Booking Confirmation. Lessons are charged in arrears, after they have taken place, never in advance.

B5.2 The Tutor issues invoices to you through the Payment Provider, based on the Lessons recorded in your Rose Tuition Account. The Tutor decides when to invoice, for example when they mark a Lesson as complete. Rose Tuition may also send you a statement of the sums you owe the Tutor.

B5.3 You and the Tutor agree to use the Payment Provider's split payment service, and Rose Tuition has agreed to use it too. This means:

(a) the Payment Provider sends you one payment request for each Lesson, whose invoice shows the Tutor's Fee, payable to the Tutor, and Rose Tuition's introduction fee, payable to Rose Tuition, as separate amounts;

(b) you make one payment to the Payment Provider, and the payment is split between the Tutor and Rose Tuition: the Tutor's Fee goes to the Tutor and Rose Tuition's introduction fee goes to Rose Tuition;

(c) Rose Tuition never receives, holds or controls the Tutor's Fee, and it does not set the Tutor's Fee; and

(d) if more than one tutor teaches your family, their charges are combined on one invoice only if each of those tutors, knowing who the others are, has agreed to it. Otherwise each tutor's charges are invoiced separately.

B5.4 The Tutor is free to collect their fee in any way they like and can opt out of split payments at any time. You can also ask to pay the Tutor directly instead. In either case the Tutor will invoice you directly and tell you how to pay, and Rose Tuition will invoice its introduction fee to you separately.

B5.5 Please pay each invoice within 7 days of receiving it. If a payment fails, the Tutor may pause Lessons until it is sorted.

B5.6 The Tutor can claim reasonable expenses only if they are set out in the Booking Confirmation or agreed with you before they are incurred, and the Tutor gives you details (and receipts where appropriate) when they claim them.

B5.7 The Tutor will give you at least 30 days' notice of any rise in the Tutor's Fee.

B5.8 If the Tutor is VAT registered, VAT will be shown on their invoice.

B6. Cancelling and rearranging Lessons

B6.1 To cancel or move a Lesson without charge, give the Tutor at least 7 days' notice.

B6.2 If you cancel with less notice than that, or the Student misses a Lesson, the Tutor may charge the Lesson in full, and Rose Tuition's introduction fee for that Lesson then applies under your terms with Rose Tuition.

B6.3 If the Tutor cancels a Lesson, there is no charge for it.

B6.4 Lessons may continue in school holidays and half terms if you and the Tutor agree.

B7. Online Lessons

B7.1 Online Lessons can take place live on Bobbin, through your Rose Tuition Account, or on another platform you and the Tutor agree. On Bobbin there is nothing to install: the Student joins with one link from their dashboard or from the email sent an hour before each Lesson.

B7.2 Online Lessons are recorded only if you and the Tutor both agree. If they are, the recording is kept for 6 months, unless it's needed for a safeguarding concern, and only you, the Tutor and Rose Tuition's administrators can see it.

B8. Keeping in touch

B8.1 You and the Tutor will share contact details so that you can arrange Lessons and talk about the Student's progress directly. You will each use them only for the tuition. The Tutor will also complete a short lesson report in your Rose Tuition Account after each Lesson, so you can see what was covered.

B9. The Tutor's status

B9.1 The Tutor is not your employee, worker, agency worker, agent or partner. Accordingly:

(a) this agreement is not exclusive, and nothing in it stops the Tutor from working for anyone else;

(b) neither of you has to offer or accept further work after an engagement ends;

(c) the Tutor decides how the Tuition Services are delivered, while working towards your goals for the Student;

(d) the Tutor is responsible for paying, on time, all tax (including any VAT) and National Insurance due on the Tutor's Fee;

(e) the Tutor confirms that they have the right to work in the UK for the length of the engagement, without any condition that would stop them delivering the Lessons;

(f) we recommend that the Tutor holds their own public liability and professional indemnity insurance, and the Tutor will show you evidence of any cover they hold if you ask. The Tutor will cooperate with reasonable identity, reference or insurance checks that you, or Rose Tuition for you, carry out, and tell you if any information they have given changes; and

(g) the Tutor provides independent professional services and does not intend the Lessons to fall within PAYE or to be subject to anyone's control as to how they are delivered. The Tutor will tell you in writing straight away if they believe the nature of the work has changed, and you may then end the engagement immediately without liability.

B9.2 The Tutor will indemnify you against any Losses arising from a breach of clause B9.1, including Losses arising because the Tutor, or any official body, treats the Tutor as your employee or worker or says that income tax or National Insurance is due from you on the Tutor's Fee.

B10. Confidentiality and data

B10.1 The Tutor will keep confidential all information about you, your family and the Student (including what you pay) that becomes known to them through the Lessons, use it only to deliver the Lessons, not remove any of your material from your home without your permission, and return your material if you ask.

B10.2 You and the Tutor will each comply with data protection law, including the UK GDPR and the Data Protection Act 2018. The Tutor will keep personal information about you and the Student secure, use it only for the Lessons, delete it when it is no longer needed, and tell you within 24 hours if it is lost or accessed without permission.

B11. The Tutor's details and identity

B11.1 The Tutor confirms that:

(a) the information they have given you and Rose Tuition about their experience, qualifications and suitability is correct;

(b) they have the experience, training, qualifications and authorisations that you consider necessary, or that the law or any professional body requires, to deliver the Lessons, and they will confirm their identity, provide written references and cooperate with checks on these if you ask;

(c) they have given full and accurate information about any disciplinary proceedings or ongoing performance review; and

(d) no other agreement or restriction prevents them from delivering the Lessons.

B11.2 You may carry out, or ask a third party such as Rose Tuition to carry out, electronic identity checks on the Tutor, and the Tutor agrees to this.

B12. Ending this agreement

B12.1 Either of you can stop the Lessons at any time by telling the other. If you stop, Lessons booked within the next 7 days may be charged under clause B6.2. If the Tutor stops, they will give you as much notice as they reasonably can.

B12.2 You can end an engagement immediately by telling the Tutor if:

(a) the Tutor breaks this agreement in a way that cannot be put right, or does not put it right within 5 Business Days of you asking them to;

(b) the Tutor acts dishonestly, incompetently or negligently, is convicted of an indictable criminal offence (other than a road traffic offence not punished by imprisonment, where the Lessons don't involve driving), or becomes bankrupt or makes an arrangement with their creditors;

(c) you receive information which gives you reasonable grounds to believe the Tutor is unsuitable to teach the Student; or, where the information only suggests they may be unsuitable, you still have reasonable grounds to believe so after making reasonably practicable enquiries; or

(d) the Tutor fails to give you any information you have asked for before the engagement starts.

B12.3 Ending an engagement does not affect any rights either of you already have.

B12.4 You can also cancel this agreement within 14 days of accepting it, without giving a reason, by telling the Tutor in writing (email or message is fine). You can use the form in Schedule 1 of the One to one tuition terms for families, but you don't have to. If Lessons have already taken place in that time at your request, you pay only for those Lessons.

B13. Agreeing to this agreement, and general terms

B13.1 You accept this agreement with one click in your Rose Tuition Account (or through your welcome email if your account has no login), by confirming by email or WhatsApp, or by going ahead with Lessons after receiving it. The Tutor accepts it in their Rose Tuition account, and it applies to each family they take on through Rose Tuition. No signature is needed.

B13.2 This agreement and your Booking Confirmation are the whole agreement between you and the Tutor about the Lessons, and replace any earlier arrangement between you about them. Neither of you has relied on any statement not set out in them. Nothing in this clause limits liability for fraud.

B13.3 This agreement is personal to the Tutor. The Tutor may not pass it on, subcontract it or send anyone else to deliver the Lessons.

B13.4 Any change to this agreement or to the Lessons must be agreed between you in writing (email or message is fine) or set out in an updated Booking Confirmation.

B13.5 Notices under this agreement must be in writing, by email or message to the contact details you have shared with each other.

B13.6 Nothing in this agreement affects your legal rights as a consumer.

B13.7 Only you and the Tutor can enforce this agreement; no one else, including Rose Tuition, can. The Contracts (Rights of Third Parties) Act 1999 does not apply.

B13.8 If any part of this agreement is found to be invalid but would be valid with part of it removed, it applies with that part removed, and the rest of this agreement continues.

B13.9 This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, except that if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Schedule 1: Cancellation form

Only fill in and send this form if you want to cancel within 14 days of accepting these terms (clause A14 for our introduction service, clause B12.4 for your tuition agreement with your tutor). A clear email or WhatsApp message works just as well.

To: Rose Tuition Ltd, Unit 27 Trent South Industrial Park, Nottingham NG2 4EQ, info@rosetuition.com (for Part A), and/or your tutor, at the contact details you have for them (for Part B)

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: one to one tuition introduction service (Part A) and/or one to one tuition with (tutor's name) (Part B).

Ordered on (the date you accepted these terms):

Name of parent or guardian:

Address:

Signature (only if you send this form on paper):

Date:

Rose Tuition Ltd, registered in England and Wales, company number 15507594. Registered office: Unit 27 Trent South Industrial Park, Nottingham NG2 4EQ. rosetuition.com