Group tuition terms for families

For parents and guardians of students in our small group classes. Version 1.0, effective 1 January 2027

The full terms

1. About these terms

1.1 These terms are between Rose Tuition Ltd, trading as Rose Tuition, a company incorporated in England and Wales (company number 15507594) with its registered office at Unit 27 Trent South Industrial Park, Nottingham NG2 4EQ ("we", "us", "our"), and the parent or guardian who books group tuition with us for their child ("you"). You can contact us at info@rosetuition.com, on 0115 795 6783, on WhatsApp or through rosetuition.com.

1.2 In these terms:

(a) "booking confirmation" means the details of a booking we confirm to you in writing, by email, WhatsApp or in your account, including the subject, level, group, day, time, venue or online, tutor, start date and fee;

(b) "Business Day" means any day (other than Saturday or Sunday) on which clearing banks are open for business in London;

(c) "Conduct Regulations" means the Conduct of Employment Agencies and Employment Businesses Regulations 2003, as amended and updated from time to time;

(d) "group" means a small group class we run, with no more than 10 students, and "session" means any continuous period in which a group is taught;

(e) "tutor" means the self employed teacher we supply to teach your child's group, and includes any cover teacher or substitute under clause 10;

(f) "your account" means your Rose Tuition account in TutorCruncher, our booking and billing system; and

(g) "your child" means the student or students you book for. Where the context allows, references to you include your child.

1.3 These terms apply to every group booking you make with us. Each booking (each group your child joins) is a separate contract on these terms, together with its booking confirmation. If a booking confirmation says something different from these terms, the booking confirmation applies.

1.4 For the purposes of the Conduct Regulations we act as an employment business in relation to the tutor (except where any permanent placement results from our introduction, in which case we act as an employment agency). The Conduct Regulations only apply to work-finding services by an employment business where the worker works for and under the control of a hirer. The tutor will not work under the control of any person, so our services are not work-finding services for the purposes of the Conduct Regulations, and the Agency Workers Regulations 2010 do not apply. Nevertheless, to the extent the Conduct Regulations may be deemed to apply, which we do not accept, we act as an employment business in relation to the tutor.

1.5 These terms are for families who pay for their own child's places. Where a school, council, charity or other organisation pays for a place, our Terms for schools and organisations cover payment between us and that organisation, and clause 12 still applies to your child.

2. Agreeing to these terms

2.1 You agree to these terms by ticking to accept them in your account, either when you sign up or when we ask you to (for example, through the link in our welcome email). We'll ask you to do this before your child's first session, including any session in the free first week. You only need to do it once: every later booking is on these terms, as updated under clause 17.3.

2.2 You also agree to these terms if you confirm by email or WhatsApp that you accept them, or if you book sessions, or your child attends them, after we've sent you these terms.

2.3 No signature is needed. We'll send you a copy of these terms by email, and you can read them in your account and at rosetuition.com/terms-and-conditions at any time.

3. What we provide

3.1 We will arrange the group tuition set out in your booking confirmation and enter into a contract with the tutor to provide it.

3.2 We teach Maths, English and Science from KS2 to A level, in groups of no more than 10 students. Your child is taught by the same teacher every week, apart from cover and substitutes under clause 10.

3.3 Groups run at:

(a) Kimberley Leisure Centre, Newdigate Street, Kimberley, Nottingham NG16 2NJ;

(b) Nottingham Girls' High School, 9 Arboretum Street, Nottingham NG1 4JB, in the city centre (no groups on Mondays); and

(c) online, as live lessons, Monday to Thursday, finishing by 8.30pm.

Not every group runs at every centre, and our website shows what runs where.

3.4 Your booking confirmation tells you your child's group, venue or online classroom, day, time and tutor. Tutors are welcome to contact you directly about your child's learning.

3.5 Through our contract with the tutor, we require the tutor to:

(a) teach with the skill, care and judgement you would reasonably expect of a suitably qualified and experienced teacher;

(b) work towards helping your child meet their aims;

(c) make up any time lost if the tutor is late (clause 8.4); and

(d) use all reasonable endeavours to give us at least 24 hours' notice if they can't teach a session (clause 10.2).

4. Our tutors and the checks we make

4.1 Every tutor we supply holds Qualified Teacher Status (QTS) and an enhanced DBS check issued within the last 12 months or kept up to date on the DBS Update Service. We follow safer recruitment, and our director, Danny Rose, interviews every tutor personally.

4.2 Before a tutor first teaches your child, we will confirm to you in writing (usually in your booking confirmation):

(a) who the tutor is;

(b) that the tutor has the experience, training, qualifications, relevant safeguarding checks and any other authorisation which you tell us you consider necessary, or which are required by law or by any professional body, to teach your child; and

(c) that the tutor is willing to teach the group.

4.3 We require each tutor to confirm that they have valid leave to remain and work in the United Kingdom and are not subject to any conditions which may stop or affect them teaching.

4.4 Because our tutors work with children, we will use reasonable endeavours to obtain, and offer to provide you with copies of, the tutor's relevant qualifications and two references from people who are not relatives of the tutor, and to provide you with evidence of the tutor's enhanced DBS check.

4.5 If we are unable to obtain any of the information in clause 4.4, we will give you the information we have been able to obtain, explain that we have taken all reasonably practicable steps to obtain the rest, and tell you what steps we took.

5. What we need from you

5.1 Before your child starts, please give us enough information for us to choose a suitable group and tutor, including:

(a) who you are, your contact details and who your child is;

(b) when you want tuition to start and roughly how long you expect it to last;

(c) your child's year group, the subjects and level they need, and their exam board if you know it;

(d) anything about your child we need to know to keep them safe and help them learn, such as medical needs, allergies, special educational needs, safeguarding information or any risk to health or safety you know of; and

(e) any experience, training, qualifications or authorisations you consider the tutor needs beyond those in clause 4.1.

Please keep these details up to date in your account, especially your child's year group. You don't pay tutors directly, and there are no expenses for you to pay a tutor.

5.2 You agree to:

(a) let the tutor decide how to teach the group. You're very welcome to tell us or the tutor what your child needs, but you will not supervise, direct or control how the tutor teaches;

(b) not ask the tutor to do work outside your booking (for example, extra lessons) except through us, and tell us about any change you'd like to your booking;

(c) tell us straight away if you're unhappy with the tutor, so we can follow clause 10.5. You don't have authority to discipline a tutor or to end their work; and

(d) treat tutors, our team and other families with respect, and not discriminate against or harass any tutor.

5.3 Please tell us without delay if you have reason to believe the tutor has become subject to supervision, direction or control by anyone in how they teach. We may end a booking straight away by written notice if we have reasonable grounds to believe the way the tutor works has changed in this way.

6. Fees and paying

6.1 The fee for each session is set out in your booking confirmation, and we confirm it in writing before your child's first session. City centre groups cost more because the room hire costs more. We don't offer sibling or multi subject discounts.

6.2 The fee covers the tutor, the venue or online classroom and our support. Our fees include any VAT that applies.

6.3 We invoice you through your account after each session your child is booked into, usually on the day of the session or within a few days of it. Each invoice shows the session it covers.

6.4 Each invoice is due within 7 days of the invoice date. When you join, we ask you to add a payment card to your account. If you turn on automatic payment, each invoice is paid from your card automatically. Card payments are processed securely by Stripe. Unless we agree otherwise, please pay through your account.

6.5 If you think an invoice is wrong, please tell us within 7 days of receiving it and we'll work with you to check the sessions it covers.

6.6 If a payment fails or an invoice isn't paid when due, we may pause your child's bookings until it's sorted. Sessions your child can't attend during a pause are not charged. If an invoice is still unpaid 14 days after we've reminded you in writing, we may end your bookings under clause 9.3.

6.7 Apart from refunds under clause 7, or where the law gives you a right to one, we don't refund fees for sessions that have taken place or for missed sessions charged under clause 8.1.

7. Your free first week and your right to cancel

7.1 If you're new to Rose Tuition, your child's first week is free. That week they can try our Maths, English and Science groups across our locations, so you can see what suits them.

7.2 If you decide not to carry on after the free week, just tell us before your child's first paid session and there's nothing to pay. If you carry on, the fees in your booking confirmation apply from the first paid session.

7.3 You also have the right to cancel without giving any reason. Your cancellation period ends 14 days after the day you sign up for paid sessions following your free first week (the day we confirm your child's first paid booking). For any new group you book later, it ends 14 days after the day we confirm that booking.

7.4 To cancel, tell us clearly by email to info@rosetuition.com, by WhatsApp or through your account. You can use the form in Schedule 1, but you don't have to. To meet the deadline, you only need to send your message before the cancellation period ends.

7.5 By agreeing to these terms, you ask us to start your child's sessions straight away, including during the cancellation period. If you cancel, you pay nothing for the free week. You pay only for paid sessions your child has already had before you told us you were cancelling, and nothing after that; the 7 days' notice in clause 9.1 does not apply.

7.6 If you have paid for anything we haven't provided, we will refund it without undue delay and no later than 14 days after the day you tell us you're cancelling, using the same payment method you used.

8. Non cancellable sessions, lateness and holidays

8.1 Group sessions are non cancellable once booked: you can't cancel an individual session. Your child's place in the group is kept for them each week, and the tutor teaches the group whether or not every student attends. So if your child misses a session for any reason, the session is charged in full and there is no catch up session. Please let us or the tutor know if your child will be absent.

8.2 If your child faces a long absence, for example through serious illness, talk to us. We'll look at each case fairly, but any exception is at our discretion.

8.3 If your child misses an online lesson, you can ask us after the lesson and we'll let them watch the recording.

8.4 If the tutor is late, they will make up the time at the end of that session, or before or after another session. If your child is late, the session won't be extended.

8.5 If we cancel a session and can't arrange cover at the usual time, we'll offer your child a rearranged session or a place in another group. If you accept, that session is booked and charged as normal, and clause 8.1 applies if your child then misses it. If you can't make it, or we can't offer an alternative, you won't be charged for the cancelled session.

8.6 Groups close over school holidays and half terms. Our term dates follow Nottingham City Council, and the first and last session of each half term are shown in your schedule in your account. You're not charged for weeks when your child's group doesn't run.

9. Leaving a group and ending a booking

9.1 You can leave a group at any time by giving us 7 days' notice by email, WhatsApp or through your account. Sessions that take place during the notice period are charged as normal.

9.2 You don't need to give notice:

(a) within your cancellation period (clause 7.3);

(b) after the free week, before your child's first paid session (clause 7.2);

(c) if we make a change to your child's group that doesn't suit you (clause 11.1), or you don't want to pay a new fee (clause 11.2) or continue on updated terms (clause 17.3); or

(d) if we can't find a suitable alternative tutor (clause 10.5).

9.3 We may end a booking, or all your bookings, straight away by written notice if:

(a) you break these terms and, where the breach can be put right, you don't put it right within 7 days of our written notice asking you to;

(b) an invoice is still unpaid as described in clause 6.6; or

(c) a student's behaviour seriously or repeatedly puts the safety or learning of others at risk (clause 12.7).

9.4 Either of us may end a booking straight away by written notice if we become unable to carry on because of illness, injury or other incapacity, or because of an event beyond our reasonable control, such as a venue closing, a fire or flood, an epidemic or pandemic, or government action.

9.5 We may also end a booking by written notice if the tutor is no longer willing, able or suitable to teach the group and we can't provide a suitable replacement.

9.6 When a booking ends, you pay for sessions that took place up to the end date, including any notice period under clause 9.1. Clauses 13, 14 and 15 keep applying after a booking ends.

10. If a tutor is ill, unavailable or leaves

10.1 We keep the same teacher with each group from week to week. Sometimes that isn't possible, and this clause explains what happens.

10.2 If a tutor can't teach a session, we will use reasonable endeavours to arrange a suitable cover teacher or to rearrange the session. Every cover teacher meets the standards in clause 4.1. Clause 8.5 explains what you pay if a session can't run at its usual time.

10.3 The tutor may also arrange for a suitably qualified, skilled and experienced substitute to teach, as long as we have approved the substitute as meeting the standards in clause 4.1. We remain responsible for sessions taught by a substitute and bear any costs.

10.4 We will give you full details of a cover teacher or substitute, including the confirmations in clause 4.2, before they teach your child (a message by email or WhatsApp is enough). If you reasonably think a cover teacher or substitute isn't suitable for your child because of a lack of skills, experience or qualifications, tell us. Your child doesn't have to attend that session and you won't be charged for it.

10.5 If a tutor leaves Rose Tuition, we'll arrange a replacement teacher who meets the standards in clause 4.1 and tell you who they are before they start. If you're unhappy with how a tutor is teaching your child, tell us in writing and we will use reasonable endeavours to find a suitable alternative, which may be a different group. If we can't do so within 10 Business Days of your message, or another period we agree with you, you can end the booking straight away by telling us.

11. Changes to groups and fees

11.1 We may need to change a group's day, time, venue, tutor or online platform, merge groups or close a group, for example if numbers fall or a venue becomes unavailable. We'll give you at least 14 days' notice in writing where we can. If the change doesn't suit you, you can leave without giving notice, and you'll only pay for sessions that have taken place.

11.2 We may change our fees, including to reflect a change in the law or in our costs (for example, if we have to register for VAT). We'll give you at least 30 days' notice in writing by email, and on our website, before a new fee applies. If you don't want to continue at the new fee, you can leave before it starts and you won't pay it.

12. Safeguarding

12.1 Keeping children safe comes first. Danny Rose is our Designated Safeguarding Lead and Olivia Rose is our deputy. Our safeguarding policy is at rosetuition.com/safeguarding. If you have any safeguarding concern, contact Danny straight away at d.rose@rosetuition.com or on 0115 795 6783.

12.2 Phones and earphones are left at home, or stay untouched for the whole session. Tutors will challenge any use.

12.3 Parents and guardians never sit in on sessions. No adult who isn't registered with us may be on site during in person lessons.

12.4 Our tutors look after students during the session. Please bring your child at least 5 minutes before the session starts, and be there to collect them at least 5 minutes before it ends. At Kimberley, the tutor greets families at the start time. In the city centre, the tutor meets your child at the collection point outside the school gate, walks them up to the classroom, and brings them back down to the collection point at the end. Before the session starts and once it has finished, your child is your responsibility.

12.5 For online lessons with students under 18, a parent or guardian must be in the building for the whole lesson, ideally within earshot.

12.6 Online lessons are recorded for safeguarding. We keep recordings for 6 months, unless they're needed for a safeguarding concern, and handle them in line with our privacy policy. Please don't record, photograph or share any part of a lesson yourself, because it would include other children.

12.7 We expect every student to treat their tutor and the rest of the group with respect. If a student's behaviour puts the safety or learning of others at risk, we'll talk to you first where we can. If it is serious or carries on, we may end the booking under clause 9.3.

12.8 If we have a safeguarding concern, we will follow our safeguarding policy, which may mean sharing information with the appropriate authorities.

13. Using a tutor outside Rose Tuition

13.1 We find, check and pay our tutors, so we ask for a transfer fee if you take on a tutor you met through us outside Rose Tuition soon afterwards. Talking to your child's tutor directly is welcome. Booking a tutor through us, including through our one to one tuition service (which has its own terms, our One to one tuition terms for families), is not an Engagement under this clause.

13.2 In this clause:

(a) "Engage" means you, or anyone acting for you, directly or indirectly (other than through us) engaging the tutor by way of employment, contract for services or otherwise, or making any other arrangement for the tutor to provide tuition or similar services for the benefit of your child or your family; and "Engagement" is read in the same way;

(b) "Relevant Period" means, as defined in Regulation 10(5) and (6) of the Conduct Regulations, whichever of the following periods ends later: (i) the period of 8 weeks starting on the day after the day on which the tutor last taught your child through us; or (ii) the period of 14 weeks starting on the first day on which the tutor taught your child through us;

(c) "Transfer Fee" means £250 for each tutor; and

(d) "Extended Hire Period" means a further period of at least 8 sessions of tuition by the tutor, supplied by us (for example, by your child staying in the tutor's group), on terms no less favourable to you than those which applied immediately before you gave us notice under clause 13.3.

13.3 If a tutor has started teaching your child through us and, within the Relevant Period, you tell us you want to Engage the tutor, or you otherwise Engage the tutor, you must pay us the Transfer Fee unless, within 10 Business Days of the Engagement, you tell us in writing that you choose an Extended Hire Period instead.

13.4 If you choose an Extended Hire Period but Engage the tutor before it ends, we may charge the Transfer Fee reduced in proportion to the part of the Extended Hire Period you have paid for.

13.5 If you choose an Extended Hire Period and we don't supply the tutor for all of it through no fault of ours (for example, because an Engagement happens or the tutor won't teach through us for that period), and an Engagement happens within the Relevant Period, you pay the share of the Transfer Fee that matches the part of the Extended Hire Period we didn't supply.

13.6 Please don't introduce a tutor to anyone else other than through us; point friends and family to Rose Tuition instead. If you pass a tutor's details to someone else and, within the Relevant Period, that person engages the tutor or makes any other arrangement for the tutor to provide tuition or similar services other than through us, you must pay us the Transfer Fee.

13.7 We invoice the Transfer Fee through your account, and it is payable on the same terms as our other invoices (clause 6.4). No refund of the Transfer Fee is payable if the Engagement ends. No Transfer Fee is payable for an Engagement that starts after the Relevant Period has ended.

14. Our responsibility to you

14.1 Nothing in these terms makes a tutor an employee or worker of ours or of yours. The tutor is engaged under a contract for services, and neither we nor you have the right to control or direct the way the tutor teaches.

14.2 We are not obliged to put a tutor forward to you, and the tutor is not obliged to teach your child, beyond the end of a booking.

14.3 We are responsible to you for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill in providing our services, including through the tutors we supply. Loss is foreseeable if it was obvious it would happen or if, when the contract was made, we both knew it might happen.

14.4 Subject to clause 14.5, our total liability to you for any claim or related claims is limited to the greater of £10,000 or the fees payable by you under these terms, and we are not liable for:

(a) any loss that was not foreseeable;

(b) any special, indirect or consequential loss; or

(c) any loss of profit, business, revenue or goodwill, because we provide tuition for your family's private use only.

14.5 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for our own fraudulent acts or omissions, or for any other liability which cannot by law be excluded or limited. Nothing in these terms affects your legal rights as a consumer.

15. Your information, confidentiality and materials

15.1 We use your and your child's personal information as our privacy policy explains: rosetuition.com/privacy-policy. We share with the tutor only what they need to teach and look after your child.

15.2 Through our contract with the tutor, we require the tutor to keep confidential all information about you and your child which becomes known to them while teaching, including your fees.

15.3 Please keep any information we give you about a tutor confidential, and use it only for your child's tuition with us.

15.4 Teaching materials, worksheets and lesson recordings remain owned by us or by the tutor who created them. You and your child may use any materials we give you for your child's own learning, but please don't share, publish or sell them.

16. Complaints and disputes

16.1 We aim to reply to every message within 48 hours. If something isn't right, please tell us at info@rosetuition.com, on WhatsApp or on 0115 795 6783, or contact Danny directly at d.rose@rosetuition.com.

16.2 We acknowledge complaints within 5 Business Days and normally give a full response within 10 Business Days.

16.3 If we can't resolve a dispute between us, either of us may suggest mediation in good faith under the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure, with a mediator nominated by CEDR if we can't agree on one. Mediation is voluntary and doesn't affect your right to go to court.

17. General

17.1 These terms, together with each booking confirmation, are the entire agreement between you and us about group tuition. They replace all previous agreements and arrangements between us about group tuition, whether written, oral or implied, which are treated as ended by agreement from the day these terms take effect for you, without affecting any rights that arose before then. Nothing in this clause limits anyone's liability for fraud.

17.2 These terms are personal to you, and you may not transfer your rights or obligations under them without our written consent. We may transfer this agreement to another organisation that takes over our group tuition. If we do, we'll tell you in writing, and your rights under these terms won't be reduced.

17.3 We may update these terms. We'll give you at least 30 days' notice of any material change by email and on our website, and ask you to accept the updated terms in your account. If you don't want to continue on the updated terms, you can leave before they take effect without giving notice.

17.4 Notices under these terms must be in writing, which includes email, WhatsApp and messages through your account. We'll use the contact details in your account, and you can reach us at info@rosetuition.com.

17.5 No one other than you and us (and anyone we transfer this agreement to under clause 17.2) has any right to enforce these terms, and the Contracts (Rights of Third Parties) Act 1999 does not apply.

17.6 These terms are governed by English law, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Schedule 1: Cancellation form

Only fill in and send this form if you want to cancel within your cancellation period (clause 7). A clear email or WhatsApp message works just as well.

To: Rose Tuition Ltd, Unit 27 Trent South Industrial Park, Nottingham NG2 4EQ, info@rosetuition.com

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: group tuition for (student's name and group).

Ordered on (the date you agreed to these terms or booked the group):

Name of parent or guardian:

Address:

Signature (only if you send this form on paper):

Date:

Rose Tuition Ltd, registered in England and Wales, company number 15507594. Registered office: Unit 27 Trent South Industrial Park, Nottingham NG2 4EQ. rosetuition.com