Bloom privacy notice

Who we are

Bloom is made by Rose Tuition Ltd, company number 15507594, registered office Unit 27 Trent South Industrial Park, Nottingham, NG2 4EQ. You can contact us at d.rose@rosetuition.com or on 0115 795 6783.

What Bloom keeps, and where

Bloom keeps your progress on your device: the topics and activities you've done, your answers and the marks you give yourself, your XP and trophies, your study buddy Rosie, your weekly target, your tier, your calculator choice, and any writing you draft. A second copy is kept in the app's own storage on the same device, so your progress isn't lost if your phone clears space. None of it is sent to Rose Tuition or to anyone else. It also keeps the last subscription status the store reported, so the right topics stay open when you're offline.

If your phone backs up its apps to iCloud or your Google account, the backup may include Bloom's progress and drafts, so they come back on a new phone. That backup is yours and is handled by Apple or Google. We can't see it.

What Bloom doesn't do

Everything you learn from is inside the app. Bloom has no accounts, no analytics, no advertising and no tracking, and it doesn't use your location, camera, microphone, contacts or photos. There is no chat. Bloom only goes online for subscriptions and codes, below.

Subscriptions, the free trial and codes

When you subscribe or start the free trial, Apple or Google take the payment under their own privacy policies. We never see your name, email address or card details.

We use RevenueCat, Inc. to check which subjects are open on your phone. It holds a random identifier the app makes (or your access code, if you use one), your store's record of the subscription (the plan, its dates, the price and the store's transaction number) and basic technical details such as the app version, the phone's operating system, your store's country and, as with any online service, the phone's internet address when Bloom contacts it. We can see this in RevenueCat so we can give you access and help if something goes wrong. We don't use it for marketing, and it isn't linked to your progress, which never leaves your phone.

A Rose Tuition code is linked to the student it was given to in our tuition records, so we can switch it off when tuition ends; our main privacy policy covers this. A school code is shared by the school's students and isn't linked to any one of them.

We use this information to give you what you've signed up for, and to stop codes being misused. RevenueCat handles it for us in the United States, under an agreement with the safeguards UK data protection law requires.

Sharing and challenge links

Share result and Challenge a friend open your phone's own share options. You see the message before it goes and you choose where to send it, for example WhatsApp or Messages. The message then goes through that app, under that app's own privacy terms.

A challenge link looks like rosetuition.com/bloom followed by a code. The code holds only the course, the tier and up to ten question numbers. If your friend has Bloom, the questions open in their app. If not, the link opens the Bloom page on our website, which shows what the challenge is and where to get Bloom. The code stays in their browser and isn't sent to our website, and the Bloom pages on our website don't use analytics or cookies.

Clearing your progress

Clear all my progress, on the Rosie tab, resets your XP, your trophies, your study buddy Rosie and your progress in every topic. It keeps your settings, your weekly target and any writing drafts. Deleting the app removes everything Bloom has stored on your device.

Children

Bloom is made for GCSE students. It doesn't ask anyone for personal information; the only records involved are the subscription details above, handled through the family's store account. We designed it with the ICO's Children's code in mind: high privacy by default, no streaks, no adverts and no nudges to keep you playing.

Your rights and deleting your data

Bloom sends us nothing about what you do in the app. If you subscribe or use a code, you can ask us what subscription records we hold, or ask us to correct or delete them. To have them deleted, email d.rose@rosetuition.com with your access code, or with the order number from your App Store or Google Play receipt. We delete the record within a month and tell you when it's done. Deleting a code's records ends the access it gives. Apple and Google keep their own record of your purchase under their own privacy policies. If you have a question or a concern, email us. You can also contact the Information Commissioner's Office at ico.org.uk.

Rose Tuition families

If you have tuition with Rose Tuition, our main privacy policy covers your tuition and how we contact you.

Changes

If we change how Bloom handles information, for example if we add accounts, we'll update this notice and tell you in the app before anything changes.